Steps to Success | 99 Spoons Operator Program

1

The Equipment

The 99 Spoons kiosk is a fully automated, self-contained frozen dessert vending machine. No staff required. It dispenses soft serve, acai, frozen yogurt, gelato or frozen custard, plus three toppings and three flavors of ice cream syrup. Weekly servicing takes approximately 60–90 minutes and consists of replenishing product that has been sold and keeping the machine clean.

Key Specifications

Dimensions: 76.4"(H) x 38.7"(W) x 36.6"(D) — approx. 10 sq ft footprint
Power: 110V standard outlet — no special wiring required
Hopper: 4.4 gallons (90 x 4oz servings per fill)
Touchscreen: 32" interactive display
Payment: Nayax VPOS Touch — card, mobile pay, QR code
Operating System: Android 4.7 — cloud based telemetry
Night Mode: UV light self-cleaning and pasteurization (optional)
Serve time: approximately 45 seconds order to serve

Remote Management Software — Included

Real-time inventory alerts — cups, ice cream, syrups, toppings
Machine health monitoring — power outage, temp alerts
Full sales dashboard — by machine, by time range, by product
Set pricing, run specials, change product photos remotely
Unique login linked to your machine only

2

Securing Your Location

Your location is the single most important factor in your success. A high foot traffic venue with the right demographics can make the difference.

Third-Party Location Procurement Services

Our recommended partners have secured locations for approximately 70% of our network
They contact, educate and negotiate on your behalf with venue owners
They target high foot traffic locations in your preferred area
You are introduced to the location before making the full financial commitment
You visit the venue, see where the machine will be placed, and review the terms
If you agree the location will give you a good chance of success, that is when you pay the balance owed to the location procurement company

DIY Location Kit — Find Your Own Location

Prefer to find your own location? We have you covered
Active operators receive access to our DIY Location Kit
Includes scripts, pitch decks, venue evaluation criteria and negotiation guides
Available after purchase — this is an exclusive resource for paying customers only

The 99 Spoons DIY Location Procurement Kit

What's Inside the DIY Location Kit

Location evaluation criteria & scoring guide
Venue pitch scripts and talking points
Negotiation framework and commission structure guide
Location agreement templates
Market research tools and foot traffic evaluation checklist
Sequenced email drip campaigns for location outreach

The DIY Location Kit is available exclusively to active 99 Spoons operators after purchase.

Our team completing a full installation and training session — Sunset Sundaes, Florida

3

Supply Chain & Cost Breakdown

Running a 99 Spoons kiosk is simple. Your supplies come from trusted distributors with national coverage — everything arrives within 7 days of ordering. Here is an example of what it costs to serve up one cup and what you can potentially keep.

Cost Item	Cost Per Cup
Soft serve mix	$0.47
Cup & spoon	$0.22
Toppings	$0.10
Syrups	$0.08
Credit card processing fees	$0.36
Water	$0.02
Cleaning	$0.02
Location commission (20%)	$1.30
Total Variable Cost	$2.57
Fixed costs (software, payment device, insurance — at 600 sales/month)	~$0.16
Approximate Total Cost Per Cup	~$2.73
Average Sale Price (example)	$6.50
Approximate Net Profit Per Sale	~$3.75

Interactive ROI Calculator

Adjust the slider to see estimated monthly figures based on your daily sales volume.

Daily cups sold 20

Daily Revenue

$130.00

Monthly Revenue

$3,900.00

Variable Costs

$1,542.00

Fixed Costs

$94

Net Monthly Profit
$2,264.00

These figures are for illustrative purposes only and do not constitute an earnings claim. Actual results vary depending on location, consumable costs, pricing, and other variables. 99 Spoons is not a franchise and makes no earnings guarantees.

These figures are illustrative only and are strictly intended as a guide. Actual results will vary depending on consumable costs, location commissions, and other variables. These are not earnings claims or guarantees of any kind.

Recommended Suppliers

🍨

Soft Serve Mix

Aussie Blends • Nancy's • YoCream

aussieblends.com
nancis.com
yocream.com

🥄

Cups & Spoons

Order direct from 99 Spoons

99spoons.com/order-cups.html

🍫

Toppings

TR Toppers • Walmart • Sam's Club • WebstaurantStore

trtoppers.com
webstaurantstore.com

🧹

Cleaning Supplies

Amazon • Walmart — simple everyday products

Amazon • Walmart

4

Pre-Installation

Before your installation date is confirmed, the following must be in place. This protects you, your location, and ensures a smooth launch day with no surprises.

Pre-Installation Checklist — What Must Be Ready

Power verified: 120V / 20-Amp outlet confirmed at placement location
Doorway clearance confirmed: minimum 77" height x 79" width for kiosk delivery
Clear path from load-in point to final placement — no stairs or obstacles
Ventilation space: minimum 5" clearance at rear of unit
Internet connectivity established: Wi-Fi credentials or hotspot device tested on-site
Health department contacted and inspection appointment scheduled (if required)
Nayax payment account set up and device associated
All supplies on-site: soft serve mix, cups, spoons, toppings, syrups, cleaning materials

What 99 Spoons Does Before Delivery

Machine is fully assembled, operated and inspected at the factory before shipment
Packaged with protective crating to ensure it arrives in excellent condition
Keys zip-tied to the power cable at the rear for easy access upon delivery
Manuals, spare parts and shippers shipped inside the kiosk
All mechanical components tested and software pre-loaded before dispatch

Health Department Compliance

Food service license — apply with your local/state health department. Allow several weeks for processing, inspection and approval
Cleaning schedule — full sanitization required at least once per week (more frequent in some jurisdictions)
Cleaning logbook — must be kept inside the kiosk at all times, completed and signed after every cleaning cycle, retained for minimum 1 year
Temperature compliance — automated controls and auto shut-off are built in. If a temperature fault occurs, dispose of product and fully clean before returning to service

5

Account Management & Ongoing Support

Once your machine is live, 99 Spoons is with you every step of the way.

Your Day-to-Day Responsibilities

Restock cups, soft serve mix, toppings and syrups based on sales volume
Wipe down the exterior and touchscreen daily with approved cleaning products
Clean internal areas and address any topping spills
Complete your cleaning logbook after every full cleaning cycle
Monitor your cloud dashboard for alerts and sales data
Total weekly operating time is approximately 60–90 minutes depending on sales volume — making this a genuinely semi-passive income opportunity.

Ongoing Support

All customers are provided access to a dedicated WhatsApp support channel where tickets can be submitted and responses received in near real-time
The same team that trains our customers supports our customers — no call centres, no strangers
Access to a national network of technicians in the event on-site labour is required — though this is rarely needed
Two depots carrying spare parts to service the entire nation
Our software portal includes training resources and troubleshooting videos to help diagnose and resolve recurring issues independently

Your Software Portal Dashboard

Real-time sales data, machine health, alert settings, promotions, orders and more — all in one place.

6

Training

Your training is hands-on and comprehensive. By the time it is complete, you will be fully confident running, stocking, cleaning, and managing your machine independently.

Installation & Setup

How to verify your site meets all pre-installation requirements
Uncrating, positioning, leveling and locking casters
Connecting power and running the machine for the first time
Initial cleaning and sanitization before first use
Inspecting the machine for any transit damage

Machine Operation

Navigating the Kiosk Control Interface: Home, Main Screen, Manual Test, Parameters, Alarm Queue
Running test vends and reading sensor indicators
Accessing and navigating Kiosk Software settings
Updating products, prices and menus through the cloud portal
Connecting to Wi-Fi and managing Android settings

Stocking & Restocking

Stocking soft serve mix: priming, filling and returning to AUTO mode
Stocking cups, spoons, toppings and syrups — no tools required
Following the 12-hour rule: product only added within 12 hours of last sanitization

Cleaning & Sanitization

Preparing cleaning solutions to correct concentrations (tested with sanitizer strips)
Full disassembly: auger door, O-rings, spigot, auger, hopper lid, inlet regulator, agitator blade
3-compartment sink process: wash, rinse, sanitize, air dry
Reassembling and running the full sanitization cycle before restocking
Cleaning topping and syrup containers
Completing the cleaning logbook correctly after every cycle

Food Safety & Compliance

Temperature controls: hopper at 37°F ±2°F, freezing cylinder at 19°F ±1°F
Understanding and responding to automated alert thresholds
Testing the automatic shut-off mechanism
Food service licensing requirements and timelines
Food handler's certification requirements (ServSafe or equivalent)
Record retention requirements for cleaning logs

After Training You Will Be Able To

Run your machine completely independently from day one
Stock and restock all consumables without tools
Perform full cleaning and sanitization to health department standards
Monitor machine health and respond to alerts via your cloud dashboard
Manage menus, pricing and promotions remotely
Maintain cleaning logs for health department compliance

7

Investment & Timeline

Here is a full breakdown of what you will invest to get your 99 Spoons kiosk up and running. Pricing is subject to change — your 99 Spoons contact will confirm current pricing at the time of your order.

Equipment Pricing — Volume Discounts Available

1 machine — $17,499
2 machines — $16,999 each ($33,998 total)
3 machines — $16,499 each ($49,497 total)
4 machines — $15,999 each ($63,996 total)
5 machines — $15,499 each ($77,495 total)

Additional Costs — Paid to 99 Innovations LLC

Delivery & installation — $999 per machine
Training & tech support — $2,500 one-time fee
Initial supplies (2,300 cups + consumables) — ~$800 per machine
Software subscription — $49/month

Third-Party Costs — Paid Directly to Third Parties

Location procurement service — $1,500–$2,000 per location
Ongoing supplies (mix, toppings, syrups) — ordered direct from suppliers
Insurance — ~$35/month (arranged independently)
Nayax payment device monthly fee — $10/month (required for card/mobile payment processing)

Payment Terms

Standard: 50% deposit upfront to begin your order, 50% balance due when equipment is ready to ship
Expedited: 100% of equipment cost paid upfront for priority processing
Delivery & installation fee: due prior to dispatch
Training fee: paid a few days prior to your installation and training date
Initial supplies: purchased approximately 7 days before your installation date

Typical Timeline — Deposit to First Sale

Order placed & deposit received → machine enters production queue
Location secured (in parallel via procurement service or DIY)
Balance paid when machine is ready to ship
Delivery & installation at your location
Supplies ordered ~7 days prior to install
In-person training completed on installation day
Machine goes live — first sale!

Pricing shown is subject to change without notice. All figures are illustrative only and are not intended as earnings claims or projections of any kind. Actual results will vary depending on location performance, consumable costs, the suppliers operators choose to use, the pricing operators set, and other variables outside of 99 Innovations LLC's control. 99 Spoons is not a franchise. 99 Innovations LLC does not provide earnings claims or financial guarantees of any kind. Operators are not required to purchase products or supplies exclusively from 99 Innovations LLC.

Your Steps to Success