We've compiled the most frequently asked questions about automated soft serve vending — and provided clear, honest answers.
Consumer FAQs
How fresh is the ice cream from a vending machine?
Very fresh. Unlike pre-packaged ice cream bars that may have been frozen for months, soft serve from machines like 99 Spoons is made from fresh soft serve mix that is dispensed on demand. The mix is refrigerated within the machine and has a shelf life measured in weeks, not months. The soft serve you receive is produced at the moment of your purchase.
What payment methods are accepted?
99 Spoons machines accept all major credit and debit cards, contactless payment (tap to pay), and mobile wallets like Apple Pay and Google Pay through the integrated Nayax card reader. Cash is not accepted — which actually speeds up the transaction and improves hygiene.
Can I customize my order?
Yes. The touchscreen interface lets you select your flavor, toppings, and sauces — creating a personalized soft serve experience. The machine then prepares your order exactly as specified.
Is it safe to eat soft serve from a vending machine?
Absolutely. Yes. 99 Spoons machines are certified by Intertek to NSF/ANSI 25, the sanitation standard for vending machines. Machines are cleaned according to a strict protocol, mix is maintained at the appropriate temperature, and all food-contact components are made from food-safe materials.
Operator FAQs
How much does a 99 Spoons machine cost?
Machines start at $18,499 for one machine (pricing per machine drops as you buy more). Volume pricing is available: $17,999 each for 2 machines, $17,499 each for 3, $16,999 each for 4, and $16,499 each for 5. Monthly fees include $49 for the remote management software and $10 for the Nayax card reader per machine.
Do I need prior experience in food service or vending?
No. 99 Spoons provides comprehensive in-person training that most operators complete in about two hours. The remote management software is intuitive, and our 24/7 support team is available for guidance on any operational questions.
How long does delivery and setup take?
Most operators receive their machine within one week of order confirmation. 99 Spoons provides white-glove delivery and installation — the machine arrives set up and ready for your training session.
Do I need a dedicated location before ordering?
Not necessarily. Many operators secure their machine and their location simultaneously. However, having a strong location prospect before ordering helps you hit the ground running.
What affects sales?
Sales depend on your location, foot traffic, prices and hours. 99 Spoons does not give earnings estimates. Results depend on your own prices, sales, and costs. The software shows real-time sales so you can track your own results.
Can I brand the machine with my own logo?
Yes. 99 Spoons offers custom branding options, allowing operators to brand the machine for their business or for a host location. This is particularly valuable in corporate, hospitality, or entertainment settings where a branded machine enhances the experience.
Still Have Questions?
Visit 99spoons.com to connect with our team, explore machine specs, and access our complete FAQ resource. You can also follow us on Instagram at @futureoffrozen to see the machines in action.